Get Help

We work with local agencies who can issue electronic vouchers

Please also see our FAQs if you can’t find what you are looking for below

If you are in financial crisis and need our help urgently please ring Help Through Hardship on:

0808 208 2138

(open Monday to Friday, 9am-5pm, closed on public holidays. The number is free)

The Help through Hardship helpline puts advice first, offering personalised support to people. Advisers aim to achieve the following:

· Provide personalised support to help people struggling to afford the essentials and maximise their income including by helping them access support through social security and the benefits system and available grants that they’re entitled to.

· Connect people to a wide range of advice and support for related problems such as debt, immigration, or housing.

Following the triage service, they may also be able to issue you with a voucher so you can get an emergency food parcel from us.

Foodbank Centres are open every week day in the Chesterfield area. Opening times and locations are here.

 

If you are visiting this page on behalf of a client or patient, as a representative of an organisation, such as a charity or an educational, health & social care or a local authority establishment, please contact us to register for our Referral Agency pack.

 

For individuals requiring help, other agencies that may be able to help are listed below, and on our How to Get Help page

 

Other Food Services
Gussie’s Kitchen	Saint Augustine’s Church St Augustine’s Rd, S40 2EP Birdholme, Boythorpe, Grangewood, Hasland – complete a survey Wednesday to Saturday on Facebook or ring 07805 084376
Monkwood Community Food Hub	Monkwood Road, Chesterfield, S41 8DG, UK Dunston, Newbold, Whittington Moor, Whittington New and Old, Brimington, Linacre, Brampton, Brockwell, Loundsley Green, Holmehall, Spire, contact by Facebook or ring 07746 952439 – Wednesday/Friday
Derbyshire Community Hub	Staveley, Barrow Hill, Poolsbrook, Mastin Moor, Duckmanton, Brimington area – contact by Facebook or ring 07530 920817
Freedom Project	Facebook Phone: 0300 302 0334 E-mail: [email protected] website Address: Freedom, Hillstown Methodist Church, Langwith Road, Bolsover, S44 6LY.
Church on the Bus	Updated times and services online
Grace Chapel	Soup Kitchen: Monday and Thursday 6.45pm, Sunday 1pm Address: 89 New St, Market Pl, Chesterfield S40 1PH Call 01246 555705
Grants & Financial Help
The Derbyshire Discretionary Fund	Can provide grants or emergency cash payments if you are in urgent need of financial help and are unable to pay for heating or food. Call 01629533 399
The Household Support Fund	Can provide payments which can help towards their food, energy and essential living costs. A maximum of two payments will be available from the fund until March. Website: www.derbyshire.gov.uk/householdsupportfund Call 01629 533 399
Homeless Relief Fund	The Homeless Prevention Fund (HPF) is part of the Homeless Prevention Project at Derbyshire Law Centre and is available for use to prevent homelessness. Has been used for things such as to pay rent arrears, moving costs to secure tenancy and payment of court costs. Web: www.derbyshirelawcentre.org.uk Email: [email protected] Call: 01246 550 674 / 0800 707 6990 or Text 07781 482826 (Mon – Fri 09:30 – 16:30)
Warm Home Discount Scheme	Warm Home Discount Scheme Call: 0330 555 9424 (Mon – Fri, 9am to 5:30pm (closed on bank holidays) www.gov.uk/the-warm-home-discount-scheme/energy-suppliers
Fuel For Food Scheme	Advice and support to households who are using a Derbyshire foodbanks and who are facing an immediate energy crisis. Call: 0800 677 1332 Website: www.gov.uk/the-warm-home-discount-scheme/energy-suppliers The foodbank can make a referral for access to grants and other financial assistance for a referral Email: [email protected]
Benefits & Money Advice
Citizen’s Advice Chesterfield	Free Advice Helpline – advice on issues such as debt management & welfare benefits, housing, immigration and asylum, employment, consumer complaints and landlord-tenant disputes. Call: 0808 278 7843 (Mon – Fri 09:00 – 14:00)
Help Through Hardship – Citizens Advice & Trussell Trust Partnership	Free helpline for people struggling to afford the basics, personalised advice and support to help address the underlying causes of the hardship including referral to a food bank. Call: 0808 208 2138 (Mon-Fri 09:00 – 17:00)
Council – Customer Service Centre	New Square, just up from Subway. Monday 9am-2pm, Tuesday 9am-2pm, Wednesday 10am-2pm, Thursday 9am-2pm, Friday 9am- 2pm. Or ring 01246 345345 (8:30-5pm Weekdays)
Derbyshire Unemployed Workers Centre	Offers Help, Advice & Representation on Benefits & Credits Email: [email protected] Call: 01246 231441 (Mon – Fri 08:00 – 16:00)
Derbyshire Law Centre	Advice and free / low cost legal support with Homelessness, Rent & Mortgage Arrears, Mortgage Repossession, Tenancy issues, Landlord disputes, Debt matters, Employment Tribunals, Immigration and asylum matters. Also advice & support to people who believe they have been subject of discrimination, victimisation or harassment on the grounds of protected characteristics e.g. race, religion, gender. Call: 01246 550674 / Freephone 0800 707 6990 / Text: 07781 482 826 / Textphone for deaf people: 18001 01246 550674   Email: [email protected] Web: https://derbyshirelawcentre.org.uk
Family & Domestic Issues
Healthy Start Vouchers	You may qualify for the Healthy Start Scheme if you are 10 weeks pregnant or you have at least one child that’s under 4. The Healthy Start Scheme provide vouchers for food and milk. Call: 0345 607 68 23 or ask a midwife / health visitor for a form or go to www.healthystart.nhs.uk/how-to-apply
Baby Basics	Baby Basics provides much needed essentials and equipment to mothers & families. Please contact a Healthcare professional such as a midwife or health visitor for a referral. Referral basis only. mail: [email protected] Call 07838 260571
Elm Foundation	Children, young people & families who are affected by domestic abuse or violence can get support, including refuge accommodation. Call: 08000 198 668 (Mon – Fri 8.00am – 7.00pm) Text: 07534 617252 Email: [email protected]
SAIL	Sexual Abuse and Incest Line Call: 0800 028 2678 (check opening times online) Text: 07522 561397 Email: [email protected]Leaflets
National Domestic Abuse Helpline	Call: 0808 2000 247 (24 hours a day Free Calls)
Housing & Homelessness
Pathways	A service for the homeless, and those at risk of homelessness Call: 01246 498204 (9am-5pm weekdays) or 01629 533190 (out of hours)
Homelessness Prevention Team	Email: [email protected] Call: 01246 345825. Out of hours: 0808 169 2333.
Chesterfield Borough Council Neighbourhoods Team	Council accomodation issues such as: tenancy management, including enforcement of some breaches of the tenancy agreement (eg, anti-social behaviour, untidy gardens, condition of homes) tenancy sustainment and support, including financial advice and assistance, new tenancy visits for tenants identified in need of early support estate management and the neighbourhood ranger service. Call 01246 345354
P3	Housing support for socially excluded and vulnerable people. Call 01246 452571
Mental Health
All Mental Health Support Resources	This page has all the most up to date local Mental Health Support and Resources.
Derbyshire Recovery & Peer Support Service – Rethink Mental Illness	Provides person-centred mental health support across Derbyshire. Email: [email protected] Call: 01773 734989 (Mon – Fri 09:00 – 17:00) Website: https://www.rethink.org/
P3 – Derbyshire Mental Health Support Line	Freephone: 0800 028 0077 (24hrs / 7days) https://www.p3charity.org/
Snapp-It	‘Snapp-it’ is Early Intervention, Harm Prevention and Reduction via a online digital platform innovation designed to encourage young people to reach out and seek help before reaching crisis point. Snapp It Derbyshire
Addiction
Derbyshire Recovery Partnership	Also known as St Mary’s Gate. Help for people with drug or alcohol dependency. Call 0300 1231201
SEND Support
SEND Support	Support for Parents and Carers of SEND children
Palliative Care and Bereavement Support
Ashgate Hospice	Ashgate Hospice We aim to provide, educate and campaign for excellent palliative and end-of-life care and bereavement support. We aspire to be a centre of excellence – working as part of the wider health system with energy, openness and compassion. Main reception: 01246 568801 Patient enquiries: [email protected]

Chesterfield Foodbank works with a range of local agencies who meet people at risk of going hungry. Local community groups, schools, social workers, health visitors, housing and advice agencies are just some of those who can refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.