About
FAQs
Here are answers to frequently asked questions:
Where can I find a foodbank centre?
Please see our locations page and our maps page
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder. More information about becoming a referral agency
Where is my nearest foodbank centre?
Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.
Do you offer a delivery service?
No, we don’t offer a delivery service as standard. We would always encourage you to come and collect the parcel yourself so you can benefit from advice and support from our friendly volunteers and in-house Citizens Advice advisors face-to-face at our Foodbank Centres. If you are not able to travel to us, you are welcome to have a family member, relative, friend, neighbour or case-worker collect on your behalf.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Some foodbanks also provide fresh produce if they are able to.
What kinds of meals can I make with the food in my food parcel?
Some foodbank recipe ideas can be found here using typical ingredients we supply in a 3-day emergency food parcel. Some of the recipes suggested may need additional fresh ingredients such as cheese or eggs, but we have done our best to give a variety of meals which primarily use the ingredients we supply.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
We don’t offer deliveries as standard. A family member, friend, neighbour or your case worker (if you are referred through an agency) could agree to collect the food parcel on your behalf. In exceptional circumstances, our foodbank may be able to deliver your food parcel to your home, especially if you have mobility needs or are unwell. Please discuss this with the agency that refers you and get in touch with the foodbank directly to discuss this.
Where can I drop off food donations?
Please see the complete list of places to drop off food at Chesterfield Foodbank
When is your warehouse open to receive donations?
We can receive donations at the warehouse on Tuesday, Thursday, Friday 9:30am-12pm Detailed directions for our warehouse
Can Schools book Assemblies?
Yes – please see our Assembly page
How can I give Gift Aid
UK Taxpayers can request us to claim Gift Aid on your current and future financial donations and donations sent to us up to 4 years ago
How can I contact you?
Please use our Contact Us form
Where can I get more information about Support for Parents or Carers of SEND children?
See our SEND Support signposting section
Where are the Warm Spaces in Chesterfield?
Here is the interactive map of Warm Spaces in Chesterfield.
Where are the Digital Inclusion Groups in Chesterfield?
Here is the interactive map of Digital Inclusion Groups in Chesterfield.
Where can I find Mental Health Help in Chesterfield?
Here is the interactive map of Mental Health Help in Chesterfield.
How can I set up a Trussell Trust Foodbank?
Here is a link to Trussell Trust’s guide on How to set up a Trussell Trust Foodbank.
How can I set up a Community Fridge?
Here is a link to HubBub’s guide on How to set up a Community Fridge.
How can I set up a Local Pantry?
Here is a link to Your Local Pantry’s guide on How to set up a Local Pantry.